FAQ - Frequently Asked Questions
FAQ - Frequently Asked Questions 🍺
Welcome to the Maltese FAQ section! Here you’ll find answers to the most common questions about orders, shipping, payments, and craft beers. If you don’t find what you’re looking for, write to us at support@maltese.beer.
Where can I buy Italian craft beer online?
At Maltese.beer you’ll find over 800 Italian and international craft beers selected by expert brewers. Fast shipping in 24-48h throughout Italy, customizable gift packs, and dedicated support. Maltese is your go-to e-commerce for quality craft beer.
📦 Orders and Shipping
How long will it take to receive my beer?
Your beer pack is shipped within 24/48 working hours from purchase confirmation. Delivery times depend on the courier and your area, but generally, you will receive your order within 3-5 working days. For islands and some remote areas, times may be slightly longer (5-7 working days).
How much does shipping cost?
Shipping costs vary depending on the destination and the weight of your order. You can see the exact cost during checkout before completing your purchase. We periodically offer promotions with free shipping for orders over a certain amount, so keep an eye on our website and newsletter!
Can I track my package?
Absolutely! Once your order is shipped, you will receive an email with the tracking number to follow the delivery in real time. You can monitor every stage of the transport, from departure from our warehouse to arrival at your home. If you have any issues with tracking, contact us at support@maltese.beer.
How are the beers shipped?
Beers are carefully packed in special boxes with protective material to ensure they arrive intact. We use reliable couriers specialized in handling fragile products. Each bottle is individually protected and the boxes are reinforced to withstand shocks during transport. Your beer arrives fresh and perfect, ready to enjoy!
What happens if the courier can’t find me?
If the courier doesn’t find you at home, they will leave a delivery notice. You can pick up the package at the indicated pickup point or arrange a new delivery. Contact us at support@maltese.beer if you need assistance.
Do you ship abroad?
Currently, we mainly ship within Italy. For international shipments, contact us at hello@maltese.beer Specify the destination country and we will evaluate together the possibility of organizing the shipment.
Can I choose the delivery day?
Standard couriers do not allow choosing a specific day, but you can indicate any preferences in the order notes (e.g., "preferably afternoon" or "avoid Monday"). We will do our best to accommodate you, although we cannot guarantee specific requests will be met.
How is the beer stored before shipping?
All our beers are stored in climate-controlled warehouses at a controlled temperature, away from direct light. This ensures that every beer maintains its optimal organoleptic characteristics until the moment of shipping.
💳 Payments
What payment methods do you accept?
Excluding cash and cash on delivery, you have plenty of options. You can pay with PayPal, major credit cards (Visa, Mastercard, American Express), debit cards, and major contactless systems like Apple Pay and Google Pay.
Is the payment secure?
Absolutely yes! We use certified and encrypted payment systems to ensure the highest security for your transactions. Your data is protected according to international PCI-DSS standards. We never store your full credit card details on our servers.
Can I pay in installments?
For high-value orders, some payment methods (like PayPal) offer the option to pay in installments. Check during checkout if this option is available for your order.
Will I receive an invoice?
Yes, you will automatically receive a receipt/invoice by email after completing your order. If you need an invoice with a VAT number for business use, make sure to enter the correct tax details during checkout or contact us at support@maltese.beer.
🍺 Beers and Products
Who is Maltese?
Maltese changes the craft beer game: it’s the right place to discover, learn about, and share not only the best beers but also their culture. A project born from the meeting of managers and entrepreneurs from different backgrounds, united by a great passion for quality beers.
How are beers chosen on Maltese?
Before being put on sale on maltese.beer, every bottle or can is carefully selected and tasted by our team of expert brewers who, still sober, handle the detailed description of the characteristics and tasting suggestions. We evaluate production quality, brewery authenticity, aromatic profile, value for money, and product uniqueness.
Can I buy single beers or only boxes?
You can buy both single beers and themed boxes! The boxes are perfect for discovering new styles or breweries, while single beers allow you to stock up on your favorites or experiment precisely.
Can I suggest a beer I would like to buy on maltese.beer?
Of course! If you have a favorite beer you’d like to see in our selection, write to us at hello@maltese.beerMany beers in the catalog have been added based on community suggestions!
Can I gift craft beer with Maltese?
Of course! Our beers make perfect gifts. You can add a personalized message during checkout or contact us for special gift solutions. We also offer elegant gift packages and themed boxes ideal for any occasion.
Do beers have an expiration date?
Beers have a Best Before Date (BBD), not a true expiration date. The BBD indicates how long, if well stored, the beer maintains its original characteristics. Exceeding the BBD does not pose health risks but may slightly alter the aroma profile.
How should I store beers at home?
Store beers upright, away from direct light, at a constant temperature (ideally 8-15°C). Avoid temperature fluctuations and do not store beers in the fridge for long periods unless necessary.
At what temperature should I serve the beer?
It depends on the style! Light and hoppy beers (Lager, Pilsner, IPA) should be served fresh (6-10°C). More structured and complex beers (Belgian Ale, Stout, Barley Wine) prefer higher temperatures (10-14°C). Each product sheet includes the recommended serving temperature.
❗ Issues and Returns
Can I cancel an order I placed?
Once an order has been completed and shipped, it can no longer be canceled. If you changed your mind immediately after ordering, contact us right away at support@maltese.beer: if the order has not yet been shipped, we might be able to stop it.
I received a damaged bottle, what now?
We’re sorry! Contact us immediately at support@maltese.beer attaching a photo of the damage. We will replace or refund it as soon as possible.
What should I do if I receive the wrong product?
Contact us immediately at support@maltese.beer with a photo of the product and the order number. We will immediately proceed with the replacement or refund. It is not necessary to return the damaged product.
How can I return a purchased product?
Check the Right of Withdrawal section in the Terms and Conditions or contact us at support@maltese.beerYou have 14 days from receipt to exercise the right of withdrawal. Products must be intact and in their original condition.
How long does it take to receive a refund?
Once we receive and verify the return, we process the refund within 3-5 business days. The actual credit time depends on your payment method, but you will generally see the refund within 7-10 business days from our confirmation.
🔒 Privacy and Account
Are my personal data safe?
We use advanced security protocols, SSL encryption, and strictly comply with the GDPR. Check our Privacy Policy for all details.
Do I need to be registered to place an order?
No! You can purchase even without registering an account, but we recommend doing so to not miss our exclusive offers, to simplify your future purchases, and to easily track your orders.
How can I modify my account data?
Log in to your account on maltese.beer and go to the "My Account" section where you can modify address, email, password, and preferences. If you have difficulties, contact us at support@maltese.beer.
Can I delete my account?
Yes, you can request the deletion of your account and all your personal data by writing to support@maltese.beer. We will proceed within 30 days, as required by the GDPR.
🤝 Collaborations
I produce or distribute craft beers, can I collaborate with Maltese?
Absolutely! We are always looking for quality craft breweries. Write to us at hello@maltese.beer with information about your brewery, products, and production philosophy.
Do you have an affiliate program?
We are developing an affiliate program for bloggers, influencers, and craft beer enthusiasts. If you are interested, write to us at hello@maltese.beer and we will keep you updated.
Do you organize events or tastings?
Yes! We periodically organize events, tastings, and collaborations with breweries. Follow our social channels and subscribe to the newsletter to stay updated.
📧 Contacts and Support
How can I contact customer service?
You can contact us by email at support@maltese.beer for any questions, problems, or requests. We usually respond within 24 business hours. For commercial proposals or collaborations, write to hello@maltese.beer.
Do you have a phone number?
We prefer communication via email to ensure accurate and traceable responses, but if you have particular urgencies, indicate them in the email and we will call you back.
Are you present on social media?
Yes! Follow us on Instagram, Facebook, and other social channels to discover news, exclusive promotions, and content about craft beer culture. You can find links to our social profiles in the site footer.
🎓 Beer Education and Culture
Do you offer courses or guides on craft beer?
Yes! We have a dedicated Maltese Academy section with courses, guides, and educational content. Additionally, our blog/magazine regularly publishes articles on styles, breweries, pairings, and beer culture.
Can I request a consultation with a beer sommelier?
Certainly! We offer a free consultation service with our beer sommeliers. Write to hello@maltese.beer to book your personalized consultation.
Didn't find the answer you were looking for? Write to us at support@maltese.beer, we will be happy to help you! 🍺
